I purchased 2 bracelets after receiving as a gift. I love the the bracelets and so did the recipients. I was originally unimpressed with the buying process via the online store because the card inserts were not included and it took days for me to receive a response from customer service. Even after receiving a response, I was advised to find a local store and get it the there. I was a bit frustrated. However, the store clerk (her name was Vee) at the Florida Mall in Orlando turned my frown int