Kristine V.
Horrible. Worst customer service ever
Purchased item
Donner DDP-100 Digital Piano
"Worst company ever. Horrible customer service..."
Donner Music - UK store reviewsSee product reviews
Rebekah L.
Again, I’m receiving no response to emails about the delivery of the piano. I haven’t received any update on delivery, and it has been sitting for days now.
Purchased item
【White Pre-Sale】Donner DDP-100 Digital Piano(Ship Starts From 11.28)
"I’d love to say the piano is great, but I sti..."
Steven B.
Great service
Purchased item
Donner DST-152 ST Electric Guitar Kit
"Excellent quality. Fast delivery. Impressed m..."
Alastair H.
Easy ordering process and delvered within the week during the week of Black Friday madness.
Purchased item
Donner DJP-1000 JAZZ Electric Guitar
"I was able to secure the Donner Jazz in black..."
John S.
So easy to find what I was looking for, kept informed about delivery which came when I was told it would
Purchased item
Donner DST-152 ST Electric Guitar Kit
"My first electric guitar and it is absolutely..."
Mike L.
Delivery arrangement is bad, no response to my email and not following up my order. Worst experience ever.
Purchased item
Donner OURA™ S100 Home Digital Piano
"The piano is great but the delivery arrangeme..."
Tony I.
Aa
Purchased item
Donner DJP-1000 JAZZ Electric Guitar
"Aaa"
Steven L.
Good communication and fast delivery
Purchased item
Shipping Protection
"It was a present for my daughter and she is d..."
Graham L.
Fast delivery
Purchased item
Donner DDP-400 Hammer Action Digital Piano
"Excellent piano, swift delivery."
Liam G.
Keyboard turned up with broken keys. Waiting a response for replacement.
Purchased item
Eastar KIDO V-10 32 Keys Mini Digital Keyboard
"The keyboard turned up with three broken keys..."
Estelle M.
Haven’t received it yet
Purchased item
Donner DEP-16S Digital Piano with Stand
"I’ve emailed numerous times .I haven’t receiv..."
Asim K.
Delivery took a week to arrive as I ordered it over the weekend .. but all in all it was a good experience!!
Purchased item
Donner DEP-08 Velocity-Sensitive Digital Piano
"So pleased and satisfied with the purchase. I..."
Clifford P.
Great experience
Purchased item
Donner NHL-500 Headless Electric Guitar
"Lightweight but solid guitar. The neck feels..."
Rachel P.
Not a great experience in regards to item delivery and customer service. Item marked as dispatched a few hours after ordering (around 2am on a Monday morning) then took nearly 2 weeks to actually be delivered. Although the estimated delivery states different online.
Customer service not great, I really hope my product is better than what I have experienced so far. I don’t think I would order directly from here again due to my current experience.
Purchased item
Shipping Protection
"Shipping protection completely pointless, no..."
Bobby C.
👌
Purchased item
Donner DDA-20SE Drum Monitor Speaker
"Ideal accessory"
Peter H.
Great product
Purchased item
Shipping Protection
"Great product"
Alan W.
Straight forward and arrived on time
Purchased item
Donner HUSH™ I Acoustic-Electric Travel Guitar
"Neck seems to be top heavy, little awkward to..."
Chaminda G.
Very quick ❤️
Purchased item
Donner HUSH™ X PRO Electric Guitar
"Very nice ❤️"
Esther F.
.
Purchased item
Donner Circle Looper Effect Pedal
"."
John D.
Easy and efficient online ordering.
Purchased item
Shipping Protection
"I'm a rusty player looking to rekindle my 'sk..."
Martin O.
Fast delivery
Purchased item
Donner HUSH™ X Electric Guitar
"Very good"
Maggie Y.
Fast delivery and well packaged
Purchased item
Donner DED-70 Electronic Drum Set
"Great delivery, super product. The sound is a..."
Kerry S.
Good easy website
Purchased item
Donner DED-80 Electronic Drum Set
"Sorry I have rated this 5 stars but unfortuna..."
Shanmugakani R.
Good black Friday deals
Purchased item
Donner DED-70 Electronic Drum Set
"It was a present for my 9 year old. The setti..."
David W.
Mega….got a great deal really happy
Purchased item
Shipping Protection
"The packaging and protection was really good..."
Ana-maria C.
Easy to purchase, the item been rapped super safe avoiding damage to the packaging. Well done
Purchased item
Shipping Protection
"Both it for my son , looks like he is enjoyin..."
Craig W.
The finish on the guitar is great, feels very good to handle. Not had time to try it out properly but if it plays as good as it looks it will be fantastic.
Purchased item
Shipping Protection
"Always nice to know backup is available in th..."
Craig P.
Order didn’t arrive. Courier advised order lost and told to inform yourselves.. Took ~1 week to tell me what I already knew (order lost), still awaiting resolution/refund.. Service not helped by the length of response time to email(s). Will be happy once I receive my refund.
Purchased item
Donner DED-80 Electronic Drum Set
"Order did not arrive. Still awaiting resoluti..."
Cristin M.
Non existent customer service
Purchased item
Donner HUSH™ X Electric Guitar
"I have tried persistantly to request a return..."
Clare A.
Rapid delivery. Well packed. Te only issue was that their carrier left it outside my front door. Luckily it wasn’t raining and luckily it wasn’t nicked!
Purchased item
Donner DDP-80 Wooden Style Weighted Digital Piano
"A lovely looking piano. I am learning to play..."
Phillip B.
Excellent quick service
Purchased item
Shipping Protection
"Came well protected. Thank you."
Diane T.
All good
Purchased item
Donner Circle Looper Effect Pedal
"It works fine. A bit complicated"
Marcus C.
Easy shopping, great discounts, fast delivery!
Purchased item
Donner DED-300X Electronic Drum Set
"Super fast delivery - thank you!"
Marcus L.
Never Again.
Purchased item
Donner DDP-80 Wooden Style Weighted Digital Piano
"Royalmail Parcelforce couldn't deliver my Key..."
Frances K.
All good. I resent being asked to pay insurance on delivery is the only thing. I believe that if a product like this is damaged in transit, then the onus is on the company to sort that out, not the customer
Purchased item
Donner DP-10 Foldable Semi-Weighted Digital Piano
"The look, design and feel is all what I hoped..."
Edward R.
Excellent customer service
Purchased item
Donner DDP-400 Hammer Action Digital Piano
"Fabulous. Lovely tone. Great customer service"
Ellen C.
Great service and delivery
Purchased item
Donner DEP-20 Portable Weighted Digital Piano with Stand
"I have bought this for a Christmas present. I..."
Ka Man Y.
Fast delivery
Purchased item
Shipping Protection
"Nice drum set and easy for installation"
Daniel C.
Quick service and good products
Purchased item
Donner HUSH™ X PRO Electric Guitar
"Cool guitar, just what I needed 👌"
Mrs. J.
Piano went missing and you have been very helpful indeed in chasing it up. Couldn’t have asked for more.
Purchased item
Donner DEP-20 Portable Weighted Digital Piano with Stand
"You have been very helpful. My granddaughter..."
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