The website was easy to use, the price more than fair, but it's the customer service for me. There was a failure in my front d-ring in the first two weeks. It was clear to me that something had gone wrong during the manufacturing process. It happens. I contacted your support line. With in a day, I had a response and within 2 days, I had a gift card to replace my front d-ring and but a spare. Since then, everything has worked exactly as it should.