Anthony B.Verified
Shipping information was inadequate
Purchased item
Terminator M
"I like the idea, but for the price the qualit..."
Mostarle store reviewsSee product reviews
Alesya R.Verified
Item never received, seller ignores emails
Purchased item
Terminator M
"Never received, emailed 4 times"
Shirley R.Verified
no
Purchased item
Terminator M
"The unit I ordered was a gift for my grandson..."
Eric D.Verified
Waiting on Son
Purchased item
Cyberpunk Plasma Ball Spider
"Waiting on Son"
Sadie C.Verified
No
Purchased item
Cyberpunk Plasma Ball Spider
"Reached out via email and phone multiple time..."
Cathryn W.Verified
Terrible service
Purchased item
Terminator M
"The item is still boxed due to the fact it ar..."
Karen F.Verified
It was delayed due to your company overextending itself.
Purchased item
Terminator M
"It was a Christmas gift well received."
Iryna H.Verified
Awful product
Purchased item
Terminator M
"This is a scam. Nothing worked together. It l..."
Susan C.Verified
Stay AWAY from this company!
Purchased item
Terminator M
"One of the worst customer experiences EVER. P..."
Sian R.Verified
I messaged twice for an update on delivery, then received notification of dispatch two weeks after order was placed. Item was eventually received after the month, but I have no response to my two enquiries. But have had multiple requests for review
Purchased item
Terminator M
"Products is good but delivery and communicati..."
Ken P.Verified
Communication during the shipping phase was almost non-existent
Purchased item
Terminator M
"It would be 5 stars but the headlamp does not..."
Ann N.Verified
Fair
Purchased item
Cyberpunk Plasma Ball Spider
"Love it. Only complaint took forever to get."
Rebecca D.Verified
Very good no issues
Purchased item
Cyberpunk Plasma Ball Spider
"Bought for my husband and he loved it. Found..."
Tatiana D.Verified
Good
Purchased item
Cyberpunk Plasma Ball Spider
"A bit long on delivery, but the puzzle itself..."
Lisa P.Verified
Terrible service.
Purchased item
Terminator M
"You took way too long to deliver. Was suppose..."
Sue T.Verified
Mistakes can happen but good customer service makes all the difference to repeat custom. In this case we have received no customer service.
Purchased item
Terminator M
"The model arrived later than expected but tha..."
Rachel W.Verified
Very slow postage and no communication
Purchased item
Terminator M
"A part was missing. I emailed you twice reque..."
Krys P.Verified
No response from customer services in an attempt to rectify missing parts.
Purchased item
Terminator M
"A nice idea, unfortunately did not meet expec..."
Rosie B.Verified
Only based on the one product.
Purchased item
Terminator M
"One of the screws broke - it was a gift for m..."
Amanda L.Verified
I ordered this weeks before Christmas as a Christmas gift so that my husband could work on it when on holiday break. Since it did not arrive until after the new year he has not had time to work on it. Your product might be fine, but customer service (I emailed multiple times with no response) and shipping times are unacceptable.
Purchased item
Terminator M
"I ordered this weeks before Christmas as a Ch..."
Christine R.Verified
This stops people from trusting these sources. poor response and no accountability when the pieces are missing
Purchased item
Terminator M
"pieces missing and no one will respond to the..."
Mrs A.Verified
No.
Purchased item
Dragonfly
"Pieces didn’t always fit well together."
Grace C.Verified
Las piezas no encajan tan bien como deberían
Purchased item
Cyberpunk Plasma Ball Spider
"Las piezas no encajan tan bien como deberían..."
Torben H.Verified
Do a proper customer service - the product itself looks cool - if we could actually build it.
Purchased item
Terminator M
"You have for 3 weeks not replied to my messag..."
Alison R.Verified
Poor communication, don’t expect them to get back to you.
Purchased item
Terminator M
"The easiest part was purchasing the item via..."
Trudy W.Verified
No response to email requesting help
Purchased item
Terminator M
"Parts are missing and I have emailed asking f..."
Ugnė S.Verified
Late shipping, many missing parts, no replies to emails
Purchased item
Terminator M
"Answer to emails fast and not send products w..."
Pernilla W.Verified
Please respond to customer issues, this is an expensive item and it’s not possible to finish with missing parts in the box.
Purchased item
Terminator M
"Several parts were wrong and missing. Contact..."
Elisabeth J.Verified
Incomplete kit is frustrating.
Purchased item
Terminator M
"I am missing a total of 10 parts and support..."
Amelia P.Verified
Couldn’t have been any worse.
Purchased item
Cyberpunk Plasma Ball Spider
"Looks ok, but the customer service and delive..."
Bryanna O.Verified
Lack of communication ruined the experience entirely. I don’t even care if the product is good if the service is bad.
Purchased item
Dragonfly
"Communication about this order was nonexisten..."
Julia C.Verified
Customer service needs improving and more easy to access deliveries need to arrive on time not four weeks after you ordered them, and the peace witch fits the wings on the actual model should not break!
Purchased item
Mayfly
"it arrived way too late fo a Christmas presen..."
James T.Verified
A very nice kit, but some issues with delivery, communication and missing part.
Purchased item
Dragonfly
"I purchased this Dragonfly kit as a present f..."
Kim W.Verified
Unfortunately my order was delayed with the Christmas post so it arrived after Christmas
Purchased item
Dragonfly
"I brought this for my husband as a Christmas..."
Yuliya M.Verified
I ordered from a German website, but the shipment was sent from China. The delivery was late, and I no longer need the items because they were ordered for a specific date. The company should consider having a warehouse in Germany to avoid disappointing customers. Since most products are ordered as gifts, meeting delivery deadlines is especially important.
Purchased item
Cyberpunk Plasma Ball Spider
"I ordered from a German website, but the ship..."
Vlad V.Verified
Very cool pieces to sell!!
Purchased item
Mayfly
"-"
Michael S.Verified
I never received this order. You want to improve? Get the item to its destination. Also, I have said it did not get here more than once. It is interesting that you have not offered my money back! Just a discount code? Like I would ever buy from you again!
Purchased item
Cyberpunk Plasma Ball Spider
"I never received this order. You want to imp..."
Jenine S.Verified
Ordered on Dec 2 for Xmas with 10 day delivery. Finally came in early Jan.
Purchased item
Terminator M
"Pretty good build. Quite a lot of leftover pa..."
Matthew B.Verified
Very slow delivery and terrible product
Purchased item
Terminator M
"Terrible experience. Joints are extremely loo..."
Robert W.Verified
junk
Purchased item
Terminator M
"Wrong parts in bags. Parts didn't fit. Whole..."
Mostarle store reviewsVisit store