ordered a dress from this brand but received the wrong item. When I first reached out, I was initially told that I would not be able to receive a refund. After further communication, my refund was finally approved on 30 July, and I was advised that it would take 5–10 business days to appear in my account.
After waiting well beyond that timeframe, I contacted them again about a week ago as I still had not received my refund. I was once again told that it would take another 5–10 business days to b