Customer service is very poor, contacted you guys about a subscription that I didn’t want and that I don’t recall subscribing to, however apparently I have as I was charged for another bag and it was sent to me in the post. I contacted customer services about how to return the bag, it was returned to you on the 31st of March, you received it on the 7th of April, and as of the 15th of April I still haven’t received a refund, and I’m receiving emails from your team asking me for further informatio