Subject: Assistance Needed for Humpter Booth Order – Missing Parts & Fitment Issues
Hi [Hollywood DJs Team],
I recently received my Humpter booth order, and overall, I’m really happy with the purchase. The booth looks great and will be a fantastic addition to my setup.
However, I’ve encountered a few issues that I’m hoping you can help resolve.
1. Missing Threaded Bungs: Several threaded bungs are missing, which are crucial for mounting accessories and attachments. These are an essential part of the booth’s functionality.
2. Shelf Bracers Fitment Issue: The bottom bracers for the shelf don’t seem to make proper contact, which affects stability. As a temporary fix, I plan to use a bungee cord, but I’d love a more permanent solution.
3. Potential Resolutions:
• Would it be possible for you to ship the missing parts and correct shelf bracers so I can properly assemble the booth?
• Alternatively, if a full replacement isn’t feasible, is there any way to be compensated for keeping the unit as-is with its minor defects?
I’d really prefer to avoid the hassle of returning the entire booth over these issues, especially since I otherwise love the product. I’ve attached photos to illustrate the concerns for reference.
Please let me know how we can move forward. I appreciate your time and assistance!
Best,
Christopher Adams