Our first order was lost in the USPS system you gladly sent us a second one and it was delivered UPS quickly! Once the first one finally arrived you sent a prepaid label for us to return. We wish we could have afforded to keep the second one but unfortunately we had to return it. Hopefully in the future we can purchase another one so I can probably fly it at my daycare. Savannah personally called me to make sure our flags arrived and in good shape.