I ordered a necklace left specify instructions on how to create the pendant and it was terribly botched. Reached out to customer service explained what happened told I want a refund I never got my money back I'm stuck with a necklace with a design I did not ask for. Customer service through email was horrible. I ordered the necklace the beginning of the month and the shipping date of arrival changed 3 times. I lost business due to the late arrival of this necklace and they still didn't get it