Karen R.Verified
Have answered this survey previously and contacted your customer service without response
Purchased item
Catanzaro Hybrid Instant Fountain
"For the cost, I was expecting something less..."
Bernini Fountains store reviewsSee product reviews
Nancy G.Verified
Experience was fantastic.
Purchased item
Ventosa Solar Pump
"Thank you, love it!"
Raffi I.Verified
It's been the worst experience ever finally found something I like, but it doesn't work. Instead of working for six hours it works for five minutes and all of a sudden now it just stopped working. This is besides the fact that there is blemishes and dents and different multicolors throughout what a poor design. What a poor company I've left messages for a callback I've emailed and received no response. Utter Garbage
Purchased item
Lago 22.5" Instant Pond Fountain
"I received the product damaged. It had dents..."
Sandra R.Verified
Can’t get anyone to acknowledge me.
Purchased item
2-IN-1 Cappello Fountain Tower
"I sent them back. Please return my money. I b..."
Jonathan H.Verified
Great company
Purchased item
40' Compact Hose on Reel
"Great product and awesome customer service wh..."
Linda K.Verified
Always easy
Purchased item
Clear Flo Filtered Expanding Metal Garden Hose® - QVC Exclusive Colors
"We love our new hose"
Patricia T.Verified
The customer service rep accused my husband of breaking the unit
Purchased item
Adria Cordless 8-in-1 Modular Fountain with Timer BASE ONLY
"I responded twice to you. Everything worked..."
Stephanie M.Verified
I was able to get an extra battery and charger with out issue
Purchased item
Lithium Ion Fountain Battery
"The new battery and charger worked great"
Norma N.Verified
Customer service was fine but the fountain pump is junk.
Purchased item
Ventosa Solar Pump
"On the second pump. Neither one worked more t..."
Gabrielle K.Verified
I purchased from QVC, which was fine, but it was missing some parts to make it work
Purchased item
Ventosa Spray Tips
"I was really disappointed that some of the pi..."
Shannon B.Verified
Arrived very quickly and easy to order.
Purchased item
Bari 5-In-1 Cordless Fluted Fountain
"Fun fountain for my front porch. Easy set up..."
Marti C.Verified
see above notes.
Purchased item
Clear Flo Filtered Expanding Metal Garden Hose® - QVC Exclusive Colors
"The hose I purchased from QVC on 4/14 startin..."
Julie G.Verified
Website is easy to use and shopping was a breeze.
Purchased item
Alba Cordless Fountain
"Very nice size for inside my screen porch. Lo..."
Angela F.Verified
Quick delivery easy setup. Only wish I could buy just the solar pump for my other Bernini fountain
Purchased item
Catanzaro Hybrid Instant Fountain
"Love the solar aspect of this fountain."
Janet S.Verified
Very nice people !
Purchased item
Clear Flo Filtered Expanding Metal Garden Hose® - QVC Exclusive Colors
"It’s so easy to store away."
Brandi S.Verified
Shopping was good but trying to reach customer service when there is an issue was a bit of a problem.
Purchased item
Clear Flo Filtered Expanding Metal Garden Hose® - QVC Exclusive Colors
"The nozzle leaked and where the hose goes int..."
Mary M.Verified
Product was as described and after 6 months it still looks great and stops dirt at the door. Customer service was excellent and handled an issue with my order quickly. Quality was excellent!!! Very satisfied!!!
Purchased item
Aqua-Terra 2' x 3' Dirt Scraping Indoor Outdoor Doormat
"Love this doormat stops dirt from your shoes..."
Mary C.Verified
As I said before, still not working because I cannot get in touch with anyone in Customer Service or any department.
Purchased item
Lithium Ion Fountain Battery
"I didn't realize the battery connection would..."
Karen S.Verified
Fast delivery with product I ordered.
Purchased item
Aqua-Terra 4' x 6' Dirt Scraping Indoor Outdoor Doormat
"I own about 20 of these rugs, small and lar..."
Brian B.Verified
Great product
Purchased item
Alba Cordless Fountain
"X"
Diane G.Verified
Great service experience and quick shipping.
Purchased item
Bernini 40' Chroma Colored Metal Garden Hose
"Love these cobalt colored durable hoses."
Lisa M.Verified
Poor customer service once we reported a problem and asked for a solution
Purchased item
Infinity Bowl, Bird Feeder and Planter Bowl
"After nearly 3 months of asking for a replace..."
Katherine O.Verified
You did not send the correct solar unit for Bird Bath Fountain.
Purchased item
Padru Solar Pump
"The solar unit did not work even after I did..."
Anne Marie R.Verified
I looked on line through Google and found the Bernini website. They had 2 left of the Patriotic themed Garden Hoses and purchased two of them for a house warming gift. Very easy to use the website and they communicated when they were shipped out and received the tracking numbers and they came when they stated they would. Very happy with my purchases and the service provided by Bernini.
Purchased item
Designer Print HydroHose®
"I purchased two of the Fabric Garden Hoses in..."
Gale T.Verified
No issues
Purchased item
Two Button Fountain Pump and Battery Compartment - no connection port
"The part is fine, just would've appreciated s..."
Aimee Z.Verified
Thoughts included in previous portion of review
Purchased item
Woven 40' Coiled Hose
"I ordered two hoses and a metal pot to store..."
Patricia H.Verified
Shopping was great
Purchased item
Spray Tips - set of 3
"One of the pieces was broken but I will try t..."
Christine M P.Verified
Quick delivery and wonderful product
Purchased item
Adria Cordless 8-in-1 Modular Fountain with Timer
"Came together very quickly and I love how it..."
Deborah H.Verified
No response from customer service. Pump not working.
Purchased item
Alba Cordless Fountain
"The screws on the pump were not aligned in th..."
Jennifer K.Verified
The website was very easy and the shipping was quite fast compared to other items of similarity.
Purchased item
Alba Cordless Fountain
"So easy and so pretty! I’ve only had it for a..."
Diane G.Verified
Very easy to purchase. Delivered right on time.
Purchased item
Bernini Rustic Whiskey Barrel Fountain
"Looks very nice and works well. Very easy to..."
Nancy Ellen C.Verified
Very best fountain I’ve ever had and when ever I’ve called the store I have always been given wonderful service.
Purchased item
Spray Tips - set of 3
"I love it, my grandkids love it and the backy..."
Pamela B.Verified
Already wrote it
Purchased item
Loreto 3-Tier Metal Fountain
"Im sure the fountain looks great, but im goin..."
Aj R.Verified
Customer service has been very helpful. It takes a bit to hear back but when they do - try very hard to solve issues
Purchased item
BALLARE Connection Port (Lithium Battery Only) - Black, Blue, Yellow, Red
"Unfortunately it has not fixed the problem"
Denise R.Verified
Easy shopping and shipment was on time.
Purchased item
Lago 22.5" Instant Pond Fountain
"I love the classic formal design and the stru..."
Karrol S.Verified
Easy call to get everything taken care of
Purchased item
Clear Flo Filtered Expanding Metal Garden Hose® - QVC Exclusive Colors
"Was great until it starred leaking. Was impr..."
Nancy M.Verified
beautiful product and grterat customer service when I needed a new part.
Purchased item
Ventosa Solar Pump
"Very nice product and great customer service"
Miriam C.Verified
I enjoy having the fountains on my deck, but just wish they didn’t splash water outside the bowls like they do. I do love the relaxing sound and atmosphere they provide!
Purchased item
2-IN-1 Cappello Fountain Tower
"The fountain is nice looking, but operation w..."
Laine S.Verified
I ordered the wrong part for the fountain they quickly refunded my money
Purchased item
Bernini Sole Floating Solar Outdoor Fountain
"Very easy to set up lightweight works well by..."
Lynn E.Verified
No issues at all and appreciate the communication regarding what to expect, and the reminder to register my fountain. Nice job!!
Purchased item
Roccia Cordless Shallow Pond Fountain
"Great pricing, timely delivery, easy to assem..."
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