We need the option to not pay for free shipping/returns because it's not really free if there's a sale. I tried opening a return on a boot I did not want because it didn't match but it said since it was on sale it was ineligible for return- so I'm stuck with it. I always pay for expedited shipping anyway so I'm not benefitting from this. The last time I used free shipping it took almost 2 weeks to receive.
Also, another major disappointment is I've tried the chat feature on the site and also em...