Honestly, I never planned to leave a negative review. I’m so disappointed in the cup and the customer service. Long story short, there was an ordering mishap and my husband placed 2 orders for this cup. After several failed attempts at canceling the first order and not hearing back from anyone, he placed the 2nd order so it can be here by Christmas. We received both cups at the same time. Each in their own box. Since it was a Christmas present, it was a week later before I opened the box. That c...