Dear Engine Swim Team,
I wanted to let you know that I did receive my package, but I feel it's important to share my concerns about the way communication was handled throughout the process.
As a loyal customer for years, I have always appreciated your products and service, but this time, the experience left much to be desired. The advice provided by your team was unclear, and the tone of communication did not meet the level of professionalism I have come to expect. There was a lack of proactiv...