i ordered a 2 pack of the 2oz pomade because the 3.5oz was out of stock at the time and the comb to get free shipping and only received the comb and 1 pomade. ive contacted support but haven't heard back. i subscribed to have 2 more of the 2oz delivered every 3 months but am thinking of canceling. the product is good, id like to give 5 stars if my order wasn't wrong