I ordered a few shirts that turned out to be too large — totally my fault for misjudging the sizing. When I reached out to customer support to ask about a replacement, they were incredibly kind and understanding. Even though arranging a return and exchange would have been complicated for both sides, they offered me the chance to reorder the items at a discounted price, which I really appreciated.
Unfortunately, the shipping company in Italy lost the package, but the store’s support team immedia...