The customer service is amazing, and this L-shaped sofa is incredibly comfortable. The only downside is that it tends to lose its shape quite quickly, and the fabric quality isn’t the best. However, this hasn’t been a major issue for me because their after sales service has come to save it twice within a year. The first time, they replaced the fabric because it was covered in lint. The second time was just a few days ago, when they refilled the cushions before I took this picture, and it looked ...