The products from the Back-2-Skull giveaway were amazing, and the quality was perfect. A few days later, HJ staff held a mini giveaway for a jewelry tray. I won, and they delivered the tray. However, it was a bit busted from transport.
I asked if there was a way to fix it, and sent a picture to the customer service email. They never asked for the original tray back, and they immediately shipped out another tray with more freebies and it was protected in strong paper. I love HJ