I was genuinely excited for Butter Berry. When the package arrived, the smell alone was amazing—sweet and loud in the best way. Unfortunately, one of the pucks leaked throughout the package and onto the others. From what I could tell, the Butter Berry Honey Crystals puck was the source.
I reached out right away, sent photos, and explained everything clearly. I never heard back. That’s the most frustrating part—not just the mess, but missing out on trying a product I was really looking forward t...