I received a defective product, and on top of that, you are refusing to exchange it. The bottle cap is loose and doesn’t fix properly, and the product itself is watery like plain water.
When I complained about this issue, instead of offering a replacement, you said that since the product has been opened, it cannot be exchanged according to your policy. However, I had to open the product to check its condition, and only then I found it was faulty.
I request you to kindly review this matter and ...