Dear Ausom,
I am very dissatisfied with the service we have received regarding our scooter.
We received the scooter with a warped front brake disc, making it unsafe and impossible to use properly. I contacted you immediately after receiving the scooter, and the process of documenting the issue and corresponding with your support team took almost two weeks.
Finally, on Friday, June 20, you acknowledged the defect and informed me that you would send a replacement brake disc. However, today is W...