I bought 6 bracelets, I gave my daughter a red panda,she downloaded it and then the next day she got a message that the tracking device is no longer working, I contacted customer service and they told me to send the information, I then asked if I have to do that or does my daughter have to haven't heard a thing,I would like a different animal or my money back(16.95) I hope I hear back soon,not a happy camper,thank you for your time,rhonda stromback