Hello,
I am reaching out again regarding the key holders that were delivered with a defect that does not allow them to be given as a respectable gift. Your approach, according to which this is a "minor defect" and therefore you are not willing to send healthy products but offer a discount on a future purchase, is unacceptable.
When a customer purchases a product from you, the basic expectation is to receive a healthy and high-quality product. In this case, not only does the product not meet ex...