I bought a starter saber for a b-day gift, the next day I saw a buy any saber get two free offer. I wanted to take advantage of the offer. Correspondence back was that it was my fault I could not read the notifications on the website during the time of purchase. I would have expected that I had enough lead time to have my order refund and take advantage of the latest offer while paying the difference. That was not the case. The product is amazing, the customer service not.