When we ordered it was offered a free band for the holidays. The band never came in and we contacted support. Support stated that because we got the holiday discount, there was no free band! Of course I cannot go back in time and verify, but I clearly recall seeing the add for free band, and none was there. Second I then contacted support for the band width so we could purchase our own, and they never responded. This would be a 5 star rating but for the poor customer service.